![]() ![]() The MAC ID address will be listed as shown in green. On the Status page, locate Cable under the Interface Parameters section.For instructions to by-pass the alert screen, refer to article # 18181 - Alert Message for Web Manager Access. There is no risk in proceeding to the Web Manager. The HFC MAC Address is also known as the CMAC Address. NOTE: A security or private risk alert may appear on the web browser advising users to proceed with caution when accessing the Web Manager. The HFC MAC Address is located at the bottom panel and in the Web Manager. Enter into the address box, and press the Enter key. Launch a web browser, such as Internet Explorer, Firefox, or Safari.When I called customer support, they asked me for the CM MAC. My modem has: eMTA MAC, EPON MAC, and WAN MAC. The MAC ID can be located on the bottom label of the gateway. You can find the model number of your X1 TV Box by accessing About in the X1 Settings menu. One of the support people asked for the CM MAC, which my modem does not have. Locating the MAC ID on the Bottom Panel.This document includes the following sections: To receive data service, the MAC address marked as HFC MAC ID will need to be provided to the Internet Service Provider. The label on the bottom panel of the SBG10 contains the Media Access Control (MAC) address, a unique, 48-bit value permanently saved in ROM at the factory to identify the cable/DOSCIS interface of the modem. ![]()
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